Computers are vulnerable to disasters - hard drives can fail, data can become corrupt, systems can crash, stored information can become irretrievable. CC Productions is intensely concerned about protecting our clients' business data. As a result, every system purchased from us has at least one backup method configured. However, pos operators should be interested to know if backup has failed, as well as consider what further options are available beyond what we provide.




Hard drives fail and data corruption really does happen. These are worst case scenarios, but are you prepared for the outcome? When computer systems fail, they take down important information such as credit card transactions, employee data, sales information, email messages and address book, spreadsheets and documents - the list is endless. This is unthinkable, but possible.

Disaster should not be wished away but rather anticipated and planned for. Backing up data is, perhaps, the only guaranteed preventive measure against data loss.

Data loss is a reality no pretension can erase. So, it makes sense to take precautions to reduce the impact. It is like an insurance policy, enabling your business to get back up and running quickly. You can lose information on your computer, whether it is intentional or not. Natural disasters such as flooding, power surge, or lightning can wreak havoc on your system. At other times, you or someone else may mistakenly delete data, or the computer can just fail. As a business owner, you need to minimize risk to your system by implementing some kind of backup scheme of your critical information.

Positouch systems come with either Nightly backup, Posisync or disc mirroring (RAID) already setup. Nightly is on every one of our systems, no matter when it was purchased. Posisync is new software solution, and would be configured if your system was installed since March 2005. RAID, a hardware-based backup, is set up only in specific locations, depending on the computer purchased as the POSDriver. Please call the Help Desk if you are not sure about your backup system. We will be glad to check and verify your data backup is up to date. It is important to note that our configurations usually backup only point-of-sale critical data.

Check Nightly Backup. We always advise our customers to check nightly backup periodically to make sure the configuration has not failed. This is how to check:

Open My Computer
From the backoffice computer, Open the Local Disk C:\ drive or;
From the pos server (posdriver), Open the Network L:\ drive
Open the Bigback folder
On the menu, Click on View, Details to view file detailed information
Check the Date Modified column for Back1.zip, and make sure it is dated one day earlier than he current date.

From the point-of-sale perspective, the following are usually files that should be on top of the list:

Point-of-sale data such as check files, credit card transactions, historical sales data, and configuration files.

Bank, payroll and other financial information.

Labor, payroll and other employee-related data.

Documents and spreadsheets.

E-mail data and address book.

Restaurant music playlist, probably purchased from the Internet.

In addition to what we provide, you can backup more of your data to a removable drive or disc on a regular basis. If you haven't already decided where you want to store your backup copies—external hard disk drive, CDs, DVDs, or some other storage format—and you want to know more about your options, you can read about many of the different types of external storage available.

If you are running a Windows 2000 or Windows XP backoffice or server, you may want to backup to either a CD-burner or a removable USB flash drive, readily available at most electronic stores. Almost every computer sold by our company in the last two years comes with a CD-burner drive and software. The following are the folders and files you may want to backup:

SC, Checks, Txnplus and CC folders on the pos server (posdriver) computer

My Documents

Email (*.pst) file

Quickbooks (*.qwb) or Quicken data

Other business application data, music files.

After you've decided what you want to back up and where you're going to back up, you're ready to learn how to back up .

Manually. In every Windows operating system, you can manually make a backup copy of any file or folder by simply right-clicking the file or folder that you want to back up, and then click Copy from the menu. Then, in My Computer , you can right-click the disk or mapped or removable drive where you want to store the backup copy, and then click Paste from the menu.

MS Backup. Windows 98 2nd Edition, Windows 2000 and Windows XP come with a built-in backup software called MSBackup. To learn how this can be setup to backup data automatically, please read from Microsoft.

Burn to CD. Using Roxio Easy Creator, Sonic DVD or Windows XP in-built CD burning feature, you can burn selected folders and files to a CD-Rewritable or CD-ReadOnly disc. A CD-RW is a better choice since you can write on it time and time again, whereas you can burn onto a CD-ROM only once. Either Roxio or Sonic is pre-loaded on all our servers or backoffice Dell computers sold with CD-Burners.

Email Backup. If you are using Outlook, you can download the utility called pfbackup from Microsoft, which will backup your email data at a time you specify to the location of your choice, when installed. To read instructions for installation and download, visit Microsoft.

Call us if your nightly backup is not up to date at 1-800-507-5554, and press 1 for the call center.

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