PROJECT MANAGEMENT & TRAINING



Project Management, Training and Installation From Hospitality Professionals

Our Project Managers are not typical “computer geeks”. We are extremely selective in our hiring practices, choosing only employees with a strong point-of-sale service and management background (Our offices are littered with restaurant management degrees from U-Mass, U-Denver, Penn State, Johnson & Wales, etc., and/or 5+ years practical POS experience). Each new prospective employee is carefully screened for two other key requirements: computer and communication/interpersonal relationship skills. These steps guarantee that projects are assigned to professionals with tremendous potential for successfully implementing systems on site. They know the operations; they know our computer hardware and software thoroughly; and they can communicate to you and your staff effectively through every step of the project.

Anyone with prior experience in the implementation of POS knows that database development is much more than just “entering the menu items and prices”….it is an art. An inept Project Manager can make the world’s greatest POS system look ordinary. Improper order screen layout, menu item and modifier designs can increase the number of touches required to complete a transaction, thereby making the system extremely slow and cumbersome to the operator. Likewise, a trained and experience Project Manager can design a database which fits the unique requirements of operations. With us, results are always a fast, easy-to-use, easy-to-learn system.

Training is by far the single most important component in a successful POS project. Our goal is to “train the trainers” (your managers). Experience tells us if we do a good job training management-level personnel, they will be able to train those they oversee. This is extremely important, not only during the initial implementation of the system, but also afterwards. Staff turnover is inevitable if new hires are not properly mentored. Besides, restaurant management needs to be trained to be totally “self-sufficient” in the day-to-day operations of your database…adding new daily specials and menu items, changing prices, adding seasonal or holiday menus, adding new employees, changing pay rates of existing employees, for instance.

Going “live” with a new POS system can be a stressful experience, especially if it coincides with opening the doors of a new operation. We turn such trauma to pleasure, by being on site with you during the process to make any last minute software and hardware modifications, and assist with the overall operation of the system. The adage: “There is no such thing as a cheap accountant” is true. The same applies to POS Project Management.

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